Learning new skills can be quite intimidating, if the subject seems to be acompanied by a lot of content and requires a lot of time. People quite most courses within the 1st month if they feel the energy needed to keep pace is beyong their normal life.
That is why we believe it is necessary to design courses in a way that all our students reach the final objective of the course. A course should be easy to follow and if one does need help, that there is real help.
What is real help? Mentoring is the best way to help someone stuck or uncertain, how to overcome a difficulty. There should not be a reason to be embarrased to ask for help.